Get 20% off this month when you try our artisan candles and other fragrance products, including our popular soy candles!
Get 20% off this month when you try our artisan candles and other fragrance products, including our popular soy candles!
PSALLO Fragrances
Terms & Conditions (Western Australia)
Welcome to PSALLO Fragrances. By using our website or purchasing our handcrafted
candles, perfumes, and bee salves, you agree to the following Terms & Conditions. All
products are artisan-made in the Avon Valley, Western Australia.
1. Products: Variations are normal for handmade items.
2. Safety: Follow all usage instructions for candles, perfumes, and salves.
3. Pricing: All prices are in AUD and may change without notice.
4. Shipping: Dispatched from Western Australia. Courier delays are outside our control.
5. Returns: We comply with Australian Consumer Law. Faulty items will be replaced or
refunded.
6. Allergies: Check ingredients before use.
7. Liability: Limited to the amount paid for the product.
8. Privacy: We comply with the Australian Privacy Principles
PSALLO Fragrances
Return & Refund Policy
PSALLO Fragrances Return & Refund Policy
At PSALLO Fragrances, every candle, perfume, and bee salve is handcrafted with care in
the Avon Valley, Western Australia. We want you to love your purchase, and your
satisfaction is important to us.
1. Eligibility for Returns
• Items must be unused, unopened, and in original condition.
• Returns accepted only for faulty, damaged, or incorrect items.
• Due to hygiene reasons, returns are not accepted for opened perfumes, skincare, bee
salve, or used candles.
2. Valid Reasons for Return
Returns may be approved if the item is faulty, damaged, incorrect, or not as described.
Notify us within 7 days of receiving your order.
3. How to Initiate a Return
Email us at [Insert Email] with your name, order number, photos, and a description of the
issue.
4. Returning Items
We will provide the return address and instructions upon approval. Faulty or incorrect
items are returned at our cost.
5. Refund Process
Refunds are issued to the original payment method once the item is received and
inspected. Processing time: 2–5 business days.
6. Damaged ParcelsIf your parcel arrives damaged, contact us within 48 hours with photos.
7. Australian Consumer Law
Your rights under the ACL apply in addition to this policy.
8. Contact Information
Email: [Insert Email]
Website: www.psallo.com.au
Location: Avon Valley, Western AustraliaI’m
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